Ordered a bed on nov 14' 2013 for a 4 to 5 day delivery.My order was over 1200 dollars.
I could have ordered from another company but most of the time you don't know who the shipper will be. Make sure you choose UPS or Fed Ex, even USPS. Home direct is very dis organized. They don't know where your item is at any given time.
I've called countless times and get a different answer each time. Scheduled deliveries only to be a no show. In the mean time you are staying home waiting. What an inconvenience.
They don't care. Tracking reports are worthless. Is my item in North Carolina or California, they didn't know. I had tracking reports that said both.
Still waiting. Supposed to be delivered today. Another no show. Now it's next Monday.