Home Direct USA - What a joke!!! AVOID Home Direct!!!! TERRIBLE TERRIBLE
I ordered a 55" HDTV from HSN and of course I didn't consider what shipping company was being used to deliver my item. I have no idea if this product is worth the money or not as the delivery truck seems to be just driving around enjoying the scenery.
I ordered this TV on Tuesday, Jan 7 and got a call on Jan 8 that a delivery time was scheduled for between 8am and 10am on Friday, Jan 17. On Jan 16 I got both an email and a phone call that my TV was going to be delayed, as Home Direct had to "check on the validity of my order".
I live in Omaha, NE and this TV was being shipped out of Miami, FL. I called Home Direct to find out why my TV delivery was being delayed and I was told that the TV mistakenly got routed to Chicago and would be back in transit as soon as the paperwork was verified.
On Jan 20, I called again and was told the TV was now back in transit, ON A THIRD PARTY CARRIER, and was in Kansas City and was scheduled to be delivered on Tuesday Jan 21. It did not happen. I called again and was told it was definitely scheduled for delivery in Omaha before noon Thursday, Jan 23. It did not happen. I called the local delivery service contracted to deliver this TV to my home and they said they have had no messages from Home Direct about a delivery date to them. As of this writing, I have no idea where my TV is, when it will arrive or anything about the status of this purchase.
All I know is that if I could pay for this TV in one lump sum, I would call to cancel the order. How can a great company like HSN provide such accommodating payment plans but use such an undependable freight service.
Unfortunately we as customers have absolutely no choice in who will be used to have large items shipped to us.
If I am really lucky, maybe I will receive my HDTV before the warranty runs out.