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I have been waiting for my delivery for weeks. The promise delivery date was stated a week after order, not it has been three weeks. tracking info is useless on their site. i tried to call customer service and all you do is stay on hold. I am currently on hold for...
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#529693
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No one knows where package is, no one will call you back, reps are rude. Run from this company! Bed already 4 weeks late!!! When you talk to someone no one is able to tell me where my bed is. It is a different story every time. The average wait time it at least 20...
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1.0
#527608
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I bought a king mattress from Sam's Club shipping through Homes Direct. They scheduled delivery for 13 August. We called late in the afternoon 13 August and 30 minutes later reached a Homes Direct representative who stated she spoke with the driver and my mattress...
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#524523
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My new mattress was supposed to be shipped and arrive within 1 week...it is now 3 weeks and Home Direct still is "unsure" where my mattress is. They claim it was never picked up...but the store I bought it from claims it was picked up weeks ago. The biggest issue is...
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Anonymous
loyaland1

I am currently experiencing the very same issue. I got an automated phone call and an email telling me that my mattress set would be available for delivery on August 18th and...

#520535
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I ordered a mattress through 1-800 mattress that was to be delivered via home direct. Approximately 3 weeks after ordering the mattress they contacted me with a delivery date. I called the day of delivery asking what time they would be delivering and was then informed...
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#517252
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Placed an order with Target a month ago. Delivery was scheduled by HomeDirect for 7/14. Then they left a message that it would be postponed. Now neither myself or Target are able to get a status on the furniture that has supposedly (according to their website) been in...
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#516292
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I am so UPSET!! I received an email and 3 automated voicemails indicating that my furniture (a bed and dresser) would be delivered today. When I didn't get a phone call from the local delivery company with a 4 hour window, I got concerned and called them. They do NOT...
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#515904
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I received an automated message like promised for my delivery. It said, "This is Home Direct, USA. We are going to deliver on _________ please call if there is an issue." Well, there is an issue because whatever date they were going to say was just a big pause. So,...
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#515653
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needed to return a mattress and box spring. called the first day was put on hold for 30 min. called the second day and talked to a lady who asked me for a bunch of numbers, i was looking at the paper work i got when items were delivered, non of the numbers were good...
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#514118
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So I ordered a bedroom set online for delivery. Turns out I might never see my furniture. The company HomeDirect called to schedule delivery as expected. Then I sat all day waiting for the delivery. They were SUPPOSED to call me first thing in the morning and tell me...
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#513842
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