I have been waiting for my delivery for weeks. The promise delivery date was stated a week after order, not it has been three weeks. tracking info is useless on their site. i tried to call customer service and all you do is stay on hold. I am currently on hold for...Read more
No one knows where package is, no one will call you back, reps are rude. Run from this company! Bed already 4 weeks late!!! When you talk to someone no one is able to tell me where my bed is. It is a different story every time. The average wait time it at least 20...Read more
I bought a king mattress from Sam's Club shipping through Homes Direct. They scheduled delivery for 13 August. We called late in the afternoon 13 August and 30 minutes later reached a Homes Direct representative who stated she spoke with the driver and my mattress...Read more
My new mattress was supposed to be shipped and arrive within 1 week...it is now 3 weeks and Home Direct still is "unsure" where my mattress is. They claim it was never picked up...but the store I bought it from claims it was picked up weeks ago. The biggest issue is...Read more
Bad Shipping Company Review
THE WORST SHIPPING COMPANY IN THE WORLD. I GET ITEMS FROM CHINA FASTER THAN HOMEDIRECTUSA!!
I ordered a mattress through 1-800 mattress that was to be delivered via home direct. Approximately 3 weeks after ordering the mattress they contacted me with a delivery date. I called the day of delivery asking what time they would be delivering and was then informed...Read more
Placed an order with Target a month ago. Delivery was scheduled by HomeDirect for 7/14. Then they left a message that it would be postponed. Now neither myself or Target are able to get a status on the furniture that has supposedly (according to their website) been in...Read more
Home Direct USA - Review about Bad Phone Service from Fort Lauderdale, Florida
This company is awful! Called and spent 50 minutes on hold to ask what the stAtus is on my bed and the call was disconnected. Do they only have 2 people working at this Cracker Jack operation.
I am so UPSET!! I received an email and 3 automated voicemails indicating that my furniture (a bed and dresser) would be delivered today. When I didn't get a phone call from the local delivery company with a 4 hour window, I got concerned and called them. They do NOT...Read more
I received an automated message like promised for my delivery. It said, "This is Home Direct, USA. We are going to deliver on _________ please call if there is an issue." Well, there is an issue because whatever date they were going to say was just a big pause. So,...Read more
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