This company use a local business Nevada World Moving & Log to diliver two sets of mattresses to my home. The dilivry men damaged my new existing headboard and then used black markers to try and cover the damage. Within moments of them leaving we discovered the...Read more
I work for a company where including white glove services would be very beneficial for our customers. I decided to use HDU. The rep was great, but totally un-involved with the rest of the service I experienced. I used them about 10 times, and not once did I have a...Read more
This company hounded us with telephone voice mail messages about delivery. Sometimes 2 messages per day. I took a day off from work, they didn't show up. So they called. I explained. We scheduled a new appt. I went to work. Seems fair to me. Now we're even. Then we...Read more
Order Delivery Review
Home Direct USA
I am having a similar issue with home direct USA. No one can seem to tell me where my order is that was supposedly shipped on May 7th to be delivered May 14th. I understand those are estimated dates but it has now been close to a month and still have not received the item. No one in that company knows anything other than the fact it is in transit. I asked to speak to the department that keeps track of their trucks and where they are....
Shorted delivery, late delivery, no call... Driver finally calls and says "we'll be there in 20 minutes"...two "dayworkers" show up in a rental truck... It's just bizarre... Do not buy from anyone who uses this service...they do not answer their phone...they don't have...Read more
I ordered a mattress from Sams Club Sept 1. Home Direct called Sept 9, (both home and cell phone) and said delivery was scheduled for Sept 10, and some had to be at home. So, I Took day off work and waited...no delivery. I kept calling their Local Distribution...Read more
I ordered a TV from hsn on September 5 and it was picked up by USA home direct September 11 in Miami. I live in Alabama delivery date was September 15. So now it is September 19 and no TV after several calls to USA home direct and being on hold for 30 minutes each...Read more
I ordered 2 mattresses from Simmons which I thought would have no problem being delivered. I received 3 calls assuring me of delivery one day only to be called back and have it cancelled to a different date. The order finally came on 9/12/14 but with one mattress. I...Read more
This is a totally incompetent company. I ordered a bedroom set directly from a furniture company in SC to be delivered to NY. They contracted with Home Direct and estimated delivery to be in 2 weeks. 10 weeks later and I still have nothing! Home Direct's poor excuse...Read more
I ordered 5 pieces of furniture from Macy's at the beginning of June and was told that the furniture should be delivered by beginning of July. After a few hiccups with Macy's, I get a call from Home Direct mid July saying that the furniture will now be delivered end of...Read more
I have now waited for two weeks for my delivery to a client. I now look extremely bad to my client that I cannot get their furniture delivered. They don't show up during the window time frame that they email you. I am not sure how to get my client's products from...Read more
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