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I bought a mattress from Sams Club over a month ago. The mattress company is 39 miles from my home, was made and Home Direct actually received it on 1/19/15. I have called the local number and the main customer care number, either get no answer or an automated answer...
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#745713
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On 11/15/15 I purchased a Serta Mattress set from Sam's Club online. The item was paid for at that time. The estimated delivery date supplied at the time was no later than 12/04. I tracked this package and Home Direct picked it up for delivery on 11/25/15 in Denver,...
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I didn't like
  • Horrific home delivery service
  • Or lack there of
#743074
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I placed an order through Sam's Club on 10/28/15. order was paid for online on 10/28/15. Shipped from origin (MXD Group) in Texas on 10/29/15. I have yet to this day 11/18/15, to receive an email from HOME DIRECT USA on where the heck my package is located. I really...
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I didn't like
  • Bad delivery service
#736567
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Bad Shipping Company Review

Home Direct USA
#519099
THE WORST SHIPPING COMPANY IN THE WORLD. I GET ITEMS FROM CHINA FASTER THAN HOMEDIRECTUSA!!
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Home Direct USA - Review about Bad Phone Service from Fort Lauderdale, Florida

Home Direct USA
#515924
This company is awful! Called and spent 50 minutes on hold to ask what the stAtus is on my bed and the call was disconnected. Do they only have 2 people working at this Cracker Jack operation.
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Website Assistance Review

Home Direct USA
#503284
No customer service no website assistance on hold for an hour just to be disconnected!
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Message Loops Review

Home Direct USA
#502098
I have not received an order from target I ordered over 2 weeks ago. Can't get anyone in the phone. Same message loops over and over for 15 minutes then disconnects you. Just want my money back at this point.
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This company is a joke I ordered a appliance package from us appliance an it was suppose to been shipped on 10/20/2015 it was suppose to take a week from Michigan to utah every time I call home direct they state the order is on its way and left Chicago today I called...
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1.0
#728448
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This is the worst company to ever deal with. It took them 2 months to deliver part of my bed without the headboard. upon NUMEROUS CALLS, they pretended to ship the last item by creating a shipping label so I can get off their backs. Low and behold, almost a month...
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1.0
I didn't like
  • Inaccurate information
  • Bad delivery service
#659882
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I have now had two encounters with HomeDirectUSA and in both cases I have nothing but praise for this company. First, about two years ago they were contracted by an exercise equipment company (Smooth Fitness) to complete assembly and then deliver my equipment to my...
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5.0
I liked
  • I think they are great
#632507
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Ordered a mattress set from Sam's Club online for my grandson who has just gone into the U.S. Coast Guard. Order was shipped via Home Direct USA and was scheduled for delivery by Spirit Delivery of Richmond VA. I tracked the shipment and followed all of the...
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I didn't like
  • Inaccurate information
  • Bad delivery service
#631539
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WAYFAIR'S online site stated delivery by or before 2-6-15. I ordered on 12-27-14. Home Direct called me & rescheduled my delivery for 2-11-15 so took off work that day and waited. After 2 hour window still no Sofa so I called HOME DIRECT and they told me it was...
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#593773
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HomeDirect scheduled a delivery to my home (even though it was only a porch delivery) I waited all day on a Saturday and they no showed. Sorry, would deliver the next week. No show again. Then scheduled the following week for a 9am-1pm time slot, but no show and no...
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1.0
Graham, Texas
I didn't like
  • Bad delivery service
#589266
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Homedirect usa notified me that my order would be delivered on 8 January 2015. Today, I was notified that delivery would be "slightly delayed!" That's encouraging, right? I suppose I should only be slightly upset by this. Unfortunately, I cleared my entire schedule...
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I didn't like
  • Inaccurate information
#579585
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